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End User Technical Support

Interested in end user technical support? 

Schedule a free, no-commitment consultation today, and we will work with you to determine whether an end-user tech support contract is right for your organization.

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Technical Support Clients

We provide end user technical support for a number of satisfied clients, including:

Technical Support Customer: LaSalle University

Technical Support customer: Fire Marshal Support Services, LLC

Technical Support customer: The College of New Jersey

Responsive, High-Quality Technical Support

end user tech support

Providing reliable technical support for users presents one of the greatest challenges in running an online learning site. Hiring support personnel can be expensive and requires extra oversight, but it is essential to have quick answers for the many questions that may arise from your users.

 

eClass4Learning’s support staff can quickly and reliably respond to end users’ support requests on Moodle, Mahara, Totara and Totara Social, completely removing the burden from your organization. Our dedicated team has answered support tickets from thousands of users, and have received high satisfaction ratings from end-users. End-users can call in and receive help with login issues, browser issues and downloading content. Instructors can call receive just-in-time technical assistance when creating and facilitating courses.

At eClass4Learning, we offer three levels of support:

 

bronze

  • Live phone support available from 7am-7pm CT Monday-Friday.
  • Online ticketing system available 24/7 seven days a week
  • After hours, students can leave a voice-message and person on-call is sent a text message.
  • Students will receive an answer within 2 hours between 7pm- 11pm and on weekends.
  • Voicemail and online support requests left after 11pm CT may be answered at 7am on the next
    day.

 

silver

  • Live phone support available 7am-11pm seven days a week
  • Online ticketing system available 24/7 seven days a week
  • Voicemail and online support requests left after 11pm CT will be answered at 7am on the next
    day.

 

gold

  • Live phone support available 24/7 seven days a week
  • Online ticketing system available 24/7 seven days a week

 

Additionally, clients may purchase a block of support work-hours for a more short-term tech support commitment. Schedule a free consultation with us today, and we will work with you to determine your needs!

Faster, Better Support

 

With a Bronze level technical support contract, we will be available via:

  • Phone – within 2 rings
  • Email – within 15 minutes
  • Chat – within 15 seconds

… from Monday to Friday, 7am-7pm CST. Service credits are issued if eClass4Learning does not meet the time frames in the Service Level Agreement.