Schedule a free, no-commitment consultation today, and we will work with you to determine whether an end-user tech support contract is right for your organization.
Providing reliable technical support for users presents one of the greatest challenges in running an online learning site. Hiring support personnel can be expensive and requires extra oversight, but it is essential to have quick answers for the many questions that may arise from your users.
eClass4Learning’s support staff can quickly and reliably respond to end users’ support requests on Moodle, Mahara, Totara and Totara Social, completely removing the burden from your organization. Our dedicated team has answered support tickets from thousands of users, and have received high satisfaction ratings from end-users. End-users can call in and receive help with login issues, browser issues and downloading content. Instructors can call receive just-in-time technical assistance when creating and facilitating courses.
Additionally, clients may purchase a block of support work-hours for a more short-term tech support commitment. Schedule a free consultation with us today, and we will work with you to determine your needs!
With a Bronze level technical support contract, we will be available via:
… from Monday to Friday, 7am-7pm CST. Service credits are issued if eClass4Learning does not meet the time frames in the Service Level Agreement.